Cancelling renewal
Written cancellation takes effect when support receives it. Your access continues through the paid billing period, with no further renewal. Voluntary cancellation does not itself refund that period or convert unused tokens into cash.
When we review a refund
A verified unauthorized charge is refunded in full. If we end your subscription without cause or fault on your part, we refund the unused paid portion proportionately. Billing or platform errors are handled through an appropriate correction, refund or account credit.
Voluntary cancellation, a change of mind or an accidental purchase does not normally qualify for a refund. A refund cannot exceed the original amount paid. Approved refunds return to the original payment method, or an account credit may apply where appropriate.
Help us identify the payment
Do not email full card details or your password. Support generally replies within about three business days. Keep the receipt and cancellation correspondence while your request is being reviewed.
Need help with your account? Contact Darlink support.